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FAQ

Questions, Concerns and other What, Where, When and How Issues
 

Ok, you are IN! If you have successfully registered for a Big Sur International Marathon event, you may now have a gazillion questions racing through your mind.  Where do I stay? How do I get to the start line?  I just broke my foot; can I get my money back? How many hills are on the course? The list seems endless and rather than call those nice folks at the Big Sur office every day, we have compiled a series of frequently asked questions and their answers. Some of the information we are providing may seem vague at this point but after all, the Marathon is still months away. Use this FAQ (Frequently Asked Questions) as a guide. By March 31 of each year we provide all entrants with detailed Race Weekend Instructions.

We hope that this information will answer most of your questions. Remember to check the website frequently to find out "What's New".  If you change your address or your email, please let us know since that is our only way to stay in touch and keep you up to date.  Send any data or information changes to sally@bsim.org.

Train safely and sensibly and make hills your new best friend!  See you in April.

         
When do I get my bib number? Do you mail it to me?
 

Race packets, which include your bib number with attached timing chips, gear check bag, event shirt, and your Official Race Program, are picked up at the Health and Fitness Expo on the Friday and Saturday prior to race Sunday. Be sure to bring your photo ID! To facilitate the process, you can look up your bib number online after March 31 via the confirmation link found on the registration page at bsim.org (unless you "opted out" of having this information shown when you registered).  All entrants must pick-up their own race packets at the Expo.  Race-day pick-up is only available for the 9-Miler, 5K and 3K.

         
Where and when is the Expo?
 

The Health and Fitness Expo is held at the Monterey Conference Center located adjacent to the Portola Hotel & Spa in the heart of downtown Monterey. It is next to Fisherman's Wharf and across the street from our host hotel, the Monterey Marriott.

 

Expo hours: 

Friday, April 22
Saturday, April 23

Noon to 6 p.m.
9 a.m. to 6 p.m. 

 

In addition to picking up your race packet, you will also pick up a free bus pass if your event requires busing to the start. Saladino's Pasta Party and Post-Race Party tickets are for sale at the Expo as well. A variety of free race-related clinics will be offered at the Expo on Saturday as well as merchandise, demonstrations and information from a variety of merchants and vendors on health related issues.

NOTE:  The Monterey Conference Center is undergoing major renovation during our event.  We will update our webpages as needed.

         
What do I need to pick up my race packet?
  You must know your race bib number and have a valid photo ID to pick up your race packet. No exceptions! You can look up your bib number at bsim.org on the Registration link under "Entry Confirmation."  If you took the Military Discount you must bring your current Active Military ID. Packet pickup is at the Expo on Friday and Saturday only, there is NO RACE DAY PICK UP (except for the 3K, 5K and 9-Miler)! Bib numbers are non-transferable. No one else may wear the bib number to you.  You cannot sell your bib number on eBay or Craig's List. Runners found on the course without bib numbers will be removed. Runners caught wearing someone else's bib number will result in both parties being banned from future BSIMs.  NO BANDITS!
         
I never received a confirmation email! What can I do?
  If you registered and either didn't receive email confirmation of registration or cannot find your name on the Entry Confirmation page, bring your photo ID and proof of payment (bank account or credit card statement) to the Solutions Desk located at the Expo. If you can let us know prior to race weekend, we can research in advance. Call 831.625.6226 or email sally@bsim.org
         
What events can I register for at the Expo?
  Like 2015, we expect all events to be full prior to race weekend.
         
Can I downgrade from the Marathon to another event?
  Limited downgrades (and upgrades) to other events may be available until the desired event is sold out. All events are expected to be sold-out.
         
Where and when is  Saladino's Pasta Party? How do I get tickets?
 

Saladino's Pasta Party is held Saturday evening in the Monterey Marriott Grand Ballroom. There are two seatings, one at 4:30 p.m. and a second one at 5:30 p.m. Tickets are $25 per person and they will be on sale at the Expo at the Pasta Party Kiosk. This is a very nice pasta dinner and a great value.  We offer a generous and delicious selection of pasta, salad, fruit salad, artichokes, bread, beer, water and coffee plus dessert and live entertainment.

Where and when is the Post Race Party? How do I get tickets?
  The Post Race Party will be held Sunday evening, April 24th, following the marathon from 4:30 to 7:30 pm in the Grand Ballroom of the Monterey Marriott. This is a great venue to share stories about your race with other finishers.  Live music, food, and beverages will be offered.  You can buy tickets in conjunction with registration.  You must pick up your post race party wristband at the Expo.  They won't be available at the entrance to the party.  No wristband = No party.
How is my time calculated?

South Valley Endurance is our event timing company.  Your timing chip will be on the back of your event bib.  Do not remove these chips from the bib! 

I know I need to take a bus to the start of my event. Where do the buses leave from and when?
  First of all, please note.YOU CANNOT DRIVE TO THE START of the Marathon, 21-Miler, 10.6-Miler or your Relay leg! Those participating in the Marathon, 21-Miler and 10.6-Miler MUST take one of the official buses to the start of their event. No private vehicles will be allowed at the start area. Highway 1 will be closed to the public in the early pre-dawn hours on race day.  This is STRICTLY ENFORCED by the California Highway Patrol.

The information we are providing here was based on last year's events. Please check the Race Weekend Instructions for any changes in times and locations by April 1.

For those events requiring busing to the start, FREE bus tickets may be picked up at the Health & Fitness Expo at the bus ticket kiosk. Marathon runners will be bused from several locations:  the downtown Monterey Custom House Garages, the Monterey Marriott, the Embassy Suites, Carmel Plaza and Carmel Middle School. 21-Miler participants will be bused from the Monterey Marriott and the Barnyard Shopping Center at the mouth of Carmel Valley. Relay runners will all be bused from Monterey Peninsula College. 10.6-Milers will be bused from Fisherman's Wharf in downtown Monterey and the Barnyard Shopping Village at the mouth of Carmel Valley. Pay careful attention to the bus departure time printed on your bus ticket. You must show your bus pass and bib number to board your bus.

Participants in the 5K and 9-Miler do not take buses and must arrange their own transportation to the start of these events (the Marathon finish area at Highway 1 and Rio Road).

For those staying in Big Sur, there will be a shuttle making a continuous loop to the Marathon start area from Big Sur hotels between 5:00 and 6:00 a.m. If you are staying in Big Sur and doing an event other than the Marathon (the 21-Miler, the 10.6-Miler, 9-Miler, Relay or 5K) you must take the shuttle to the Marathon start area. From there, you will be bused to the start of your event or your Relay Leg. You need to be there prior to 6:00 a.m. which is when the final bus departs for the other start lines.
         
Why do the buses leave so early?
 

No one likes getting up at 3:00 a.m., including all of us! The buses must begin traveling to the start very early for the following reasons:

  • It takes one hour for a bus to travel SAFELY to Big Sur along a narrow, winding road in the dark
  • It takes at least an hour to unload the bus and for the trip back
  • All buses must be back to Carmel by 6:45 am so the Marathon finish and 5K start area can be constructed on the Highway
  • Therefore, allowing for possible delays, all buses must leave for the start by 4:30 am.
  • Since not all buses can leave at the same time, bus departures are staggered between 3:30 and 4:30 am.
  • SAFELY MOVING ALMOST 9,000 PARTICIPANTS FROM SEVERAL PICK-UP LOCATIONS TO SEVERAL START DESTINATIONS ALONG A NARROW, WINDING ROAD IN THE DARK TAKES TIME!

Plan on getting up early!

         
How does my gear get from the start to the finish line?
  Bring warm clothes to the start, it can be very chilly in Big Sur early in the morning. For participants in the Marathon, 21-Miler, 10.6-Miler and Relay, "gear check trucks" will be at the start of each event. Make sure you attach your gear check tag (found at the top of your bib number) to your gear check bag.

At the finish, bags will be laid out according to bib numbers and volunteers will assist in locating your bag.  Do NOT put anything of value in these bags or heavy objects like fluids.  We are not responsible for items that are lost or stolen.

Finally, consider wearing "throwaways" to the start and not worry about a gear check bag. Bring gloves, shirts, and sweats you can discard at aid stations along the course. Discarded clothes well be collected and donated to charity.
         
How many aid stations are there on the course? What beverages will be offered?
 

In addition to aid at the start and finish, there are 14 aid stations on the marathon course, approximately every two miles beginning just before mile 3. Every aid station offers water and Gatorade. GU will be available at two aid stations on the course. Refer to our Race Weekend Instructions (available by March 31st) or click HERE for the specific aid station locations. There will be medical personnel at every aid station. There are also porta potties at each aid station.

What is the CamelBak Refill program?
 

The Refill program sponsored byCamelBak reduces the usage of paper cups at aid stations. If you wish to participate, you can carry one or more bottles that can be refilled at the Refill section at the end of every other aid station along the marathon course.  Both water and Gatorade will be offered. Walkers are especially encouraged to take part in the program.

         
Will there be someone taking pictures of me on the course?
  MarathonFoto will be on the course taking pictures of walkers and runners. When you cross Bixby Bridge at mile 13.1 and when you cross the finish line.  Make sure your bib number is visible and that you are smiling. They will get in touch with you following the event or you can look for your pictures at www.marathonfoto.com.
         
How do I get back to my hotel or to Big Sur from the finish area?
 

Post-race shuttles will depart from the Marathon Finish Village at Rio Road beginning mid-morning until 2 PM and will take runners back to their morning bus departure point.

Shuttles returning to Big Sur will load at the finish also. The first shuttle back to Big Sur will depart at approximately 11 AM.

         
Where can spectators/family view the race?
 

Because Highway 1 is closed to vehicular traffic until 1:00 p.m., spectators, families and friends of the runners/walkers can only view the end of the race from the finish area.

There is a Runners Unite area at the finish where one may meet up with finishing marathoners or walkers.

         
How soon can I get my results? Where can I find them?
 

Results will be available on computers behind the timing tent at Marathon Village. Unofficial results will be available online Sunday afternoon at www.bsim.org and will also be published Monday in the Monterey County Herald.  The awards ceremony for the Relay and the Marathon will be held race day beginning at 11:30 a.m. Overall awards (top five male and female runners, top three male and female masters) are based on GUN, not chip time.  Divisional awards are based on CHIP time. Timing is provided by South Valley Endurance.

         
What can I expect if I am hurt and cannot run or walk? Do I get my money back?
  If you have registered for one of our events and cannot participate due to injury or for any other reason, please see our Cancellation Policy. Entry fees are NON-REFUNDABLE and NON-TRANSFERABLE to another person or to a different year. If you do not participate you may take the amount of your entry fee as a charitable donation on your income tax return. The Big Sur International Marathon is a 501(c)(3) non-profit and all our proceeds go to charity.
         
What is Registration Protector?
  Active.com and Allianz Global Assistance have partnered to provide event organizers and participants with an optional Registration Protector.  If a participant misses the event for a covered reason, they can have their registration fees reimbursed.  Covered reasons include injury, illness, job loss, transportation delays, military/family legal obligations and more.  Race cancellation is not covered.  The customer service number for Allianz is 888.497.6987.
         
OK, how many hills are there on the Big Sur course?
And how steep are they?
  One man's hill is another man's bump in the road and vice-versa. Our race director claims that there are thirteen hills the last 13 miles of the course.  The first half of the course is gentler; there are probably only five hills. Unfortunately one of them is the climb up to Hurricane Point, a steady 5% grade mile 9.8 through mile 12. We recommend you take our Virtual Tour found on the website to get a bird's eye view of the course. And, train on hills - both UP and DOWN!
         
What is the Military Discount?
  The Military Discount is given to Active Military personnel and is not valid for their spouses or dependents. It is available for the marathon and the 5K only, not for the other weekend events.
   
Can I wear headphones or listen to my Ipod during my event?
 
In accordance with the guidelines set by USATF and the Road Runner's Club of America, we are strongly recommending that you do not use Ipods or other audio devices during the events.  You will compromise your safety and that of others by wearing a headset. If wearing an Ipod or other audio device results in you being unable to hear verbal instructions or commands, or approaching vehicles or course marshals on bicycles, you may be asked to relinquish the device and face disqualification.  We ask that you take responsibility and use good judgement if you opt to wear an audio device.  The right lane of Highway 1 is open to vehicular convoys and the safety of our participants and volunteers is our first priority. We truly hope you'll opt to leave your headsets at home and instead let the incredible scenery and music we provide on the course serve as your motivation and inspiration.