Cancellation & Downgrade Policies
Per the marathon running industry policy, all entry fees are non-refundable and non-transferable. This policy applies to all entrants and is in effect whether you are injured, have an unexpected family/business emergency, have a medical emergency, etc. If the course has to be changed or the race cancelled due to an act of nature, or the event time changed due to circumstances beyond our control, there are no refunds or rollovers. You may not sell, transfer or give your bib to another person. There are NO exceptions.
You do have the option to purchase the optional "Registration Protector" through Active.com at the time of registration. To learn more, click HERE.
ACTIVE Network has partnered with Allianz Global Assistance to provide event organizers and participants with "Registration Protector." If a participant misses the event for a covered reason, they can have their registration fees reimbursed. Covered reasons include injury, illness, job loss, transportation delays, military/family legal obligations and more. Race cancellation is not covered. To contact Allianz, call 888.497.6987.
|BANDITS & BIB SWITCHING||While it may seem like no big deal to give or sell your race bib to another person, it does present serious issues to both the race organizers and the participant field. Race results and finisher's awards can be impacted and medical staff might not be able to identify a participant in need of treatment on the course. It is imperative that the person wearing the bib and taking part in the race is the same person that is in our registrant database.
If a person is caught wearing a bib that is registered to someone else, both parties will be banned from participating in all Big Sur events for a period of one year. The person
|DOWNGRADING TO A SHORTER DISTANCE EVENT||
The 2017 downgrade window is now closed.
If you wish to downgrade to a shorter distance event in 2017 due to injury, limited training, or other reason, we now have a downgrade request window. Downgrades are limited (all race distances sell-out) and available first-come, first-served between January 15 and February 28, 2017 only. There is a $30 downgrade administrative fee and original entry fees are non-refundable. To request a downgrade, email firstname.lastname@example.org between January 15 and February 28, 2017. Please provide your original event and your requested event distance.
There will be no further downgrades available beginning March 1 or during race weekend. No exceptions.