Cancellation & Downgrade Policies
Per the marathon running industry policy, all entry fees are non-refundable and non-transferable. This policy applies to all entrants and is in effect whether you are injured, have an unexpected family/business emergency, have a medical emergency, etc. If the course has to be changed or the race cancelled due to an act of nature, or the event time changed due to circumstances beyond our control, there are no refunds or rollovers. You may not sell, transfer or give your bib to another person. There are NO exceptions.
You do have the option to purchase the opt-in "Booking Protect" through Active.com at the time of registration. To learn more, click HERE.
Booking Protect is a registration protection program available through Active. Com. It is an opt-in offer that enables registrants to purchase coverage for the total cost of their registration and processing fees. If a registrant is unable to attend our event for a reason covered by the Registration Protection offer, they may contact Booking Protect to file a refund application and receive compensation.
Registration protection can only be purchased during the event registration process. The offer will appear on the payment page (immediately following the Order Details summary). If an entrant decides later that they don’t want this protection, they can cancel up to 14 days after the start of the booked event for any reason – no questions asked. If you wish to cancel your purchase visit https://bookingprotect.com/contact-us/.
If you have purchased Booking Protect, you can submit a refund request via Booking Protect’s easy-to-use online portal at https://bookingprotect.com/refund/.
|BANDITS & BIB SWITCHING||While it may seem like no big deal to give or sell your race bib to another person, it does present serious issues to both the race organizers and the participant field. Race results and finisher's awards can be impacted and medical staff might not be able to identify a participant in need of treatment on the course. It is imperative that the person wearing the bib and taking part in the race is the same person that is in our registrant database.
If a person is caught wearing a bib that is registered to someone else, both parties will be banned from participating in all Big Sur events for a period of one year. The person wearing the bib will also be disqualified from any official results.
|DOWNGRADING TO A SHORTER DISTANCE EVENT||
If you wish to downgrade to a shorter distance event in 2018 due to injury, limited training, or other reason, we now have a downgrade request window. Downgrades are limited (all race distances sell-out) and available first-come, first-served between February 1 and March 15, 2018 only. There is a $30 downgrade administrative fee and original entry fees are non-refundable. To request a downgrade, email email@example.com between February 1 and March 15, 2018. Please provide your original event and your requested event distance.
There will be no further downgrades available after March 15 or during race weekend. No exceptions.